MyHealth FAQ

OVERVIEW

What is Lutheran Health Network MyHealth?
MyHealth is a free, secure online patient portal that gives you access to your health information anytime, day or night. The new MyHealth portal is powered by Cerner.

Was there a previous version of the MyHealth portal?
Yes. A new version of the MyHealth portal was introduced on Aug. 18, 2018, as part of Bluffton Regional Medical Center's new Cerner electronic medical record. Users of the previous portal need to re-enroll as part of their first hospital service after Aug. 18, 2018. "Hospital services" may include lab draws, X-rays, MRIs, ER visits, inpatient stays, etc.

Since the new portal is being introduced in phases through the end of 2018, health information from Lutheran Health Physicians offices will continue to be added to the previous portal until those offices convert to the new health record system.

Can I access the portal from my phone?
Yes. Download Cerner's mobile app, called HealtheLife, and sign in just as you would on a computer or tablet.

ENROLLING

How do I set up a new MyHealth account?
Sign-up is simple and takes place as part of the hospital registration process. Once you sign up, watch for an email from noreply@iqhealth.com. Click the enrollment link to complete the process.

What if I don't receive the invitation email?
To ensure that the MyHealth invitation email reaches you, add noreply@iqhealth.com as an approved sender. If you don't receive an email and have checked your SPAM folder, click here to self-enroll.

NOTE: Your medical record number (MRN) is required to complete self-enrollment. This number is located on your hospital discharge paperwork.

What is my username? My password?
You determine your own username and password when you create your MyHealth account online.

ACCESS

How can I access my child's or other family member's health information?
If you are interested in MyHealth access for your child(ren) or an adult for whom you are legally responsible and that individual is a patient of a participating provider, you will need to sign up in person by completing a Patient-Designated Personal Representative Access Request form. Sign up with participating physician offices takes place at the time of provider appointments.

Can I give others access to my information?
Only you - and those you authorize - will be able to see or gain access to the information in your portal.

PASSWORD / LOG-IN ISSUES

What if I forget my password?
If you don't remember your password, select "Forgot password" and follow the instructions to reset your password.

What if I have trouble logging in or using the portal?
Call MyHealth Technical Support at (877) 621-8014(877) 621-8014.

CONFIDENTIALITY AND PRIVACY

Will my portal information be secure?
Yes. MyHealth uses a secure, encrypted connection and all health data is stored on a secure server.

Personal and medical information in the MyHealth portal remains confidential. Only you - and those you authorize - are able to see or gain access to the information in your portal. We will not share your personal information with any outside party not affiliated with our organization.

About MyHealth
Enrolled on or after Aug. 18, 2018? Sign in here.
Interested in enrolling?

If you received hospital care on or after Aug. 18, 2018, click here
NOTE: Your medical record number (MRN) is required to complete self-enrollment. This number is located on your hospital discharge paperwork.

Need to access your old MyHealth account? Click here.

LUTHERAN HEALTH NETWORK
BLUFFTON REGIONAL MEDICAL CENTER | DUKES MEMORIAL HOSPITAL | DUPONT HOSPITAL* | KOSCIUSKO COMMUNITY HOSPITAL*
LUTHERAN HEALTH PHYSICIANS | LUTHERAN HOSPITAL* | MEDSTAT | THE ORTHOPEDIC HOSPITAL* | REDIMED | REHABILITATION HOSPITAL*
ST. JOSEPH HOSPITAL*

*A physician owned hospital.

If you are experiencing a medical emergency, call 911.
*ER wait times are door to clinical professional and can change quickly depending on the urgency of patients that arrive by ambulance. Lutheran Health Network provides care to patients with life-threatening illnesses first.
Patients are seen in order of severity, therefore, your spot may not be guaranteed. In case of a life-threatening emergency, call 911.
Patient results may vary. Consult your physician about the benefits and risks of any surgical procedure or treatment.